Transcend Communications has implemented a nine-site install of ShoreTel IP Telephony Systems with Shakopee Public Schools located in Shakopee, Minnesota.

"The ShoreTel VoIP System met our specifications having the features along with the functionality to meet the needs of our K-12 Institution," said Wade Phillips, Director of Technology, Shakopee Schools. "Adding two buildings and having an outdated system is what led to the migration of the ShoreTel System. This was a rather aggressive project consisting of nine locations. The Transcend team laid out a systematic process from start to finish and followed through with the plan, providing us one virtual phone system to manage all nine locations," said Phillips.

"The ShoreTel Personal Call Manager has become a great tool to increase internal communication within all of the sites as well as with the community. A great benefit of this is that we can now accurately determine where the initial call is placed within our 911 process, and our internal response rate is managed more quickly to connect with First Responder," said Phillips.

"The ShoreTel system has a great ROI along with a low cost of ownership. We now have the ability to manage the system with limited resources and with a 99.999% up time. Because the system is well interfaced and unified, tasks are easy to manage. It is a stable system with high-quality phones. The ShoreTel VoIP System has provided us with the total package," said Phillips.