Communications Alliance has published the ‘So you want a VoIP service?’ Customer Booklet designed to assist consumers and small businesses who are considering a VoIP service for their home or office.

The 28-page booklet was developed by Communications Alliance with substantial input from industry representatives on its VoIP Working Group and was launched at the organisation’s third annual VoIP Forum in Sydney.

The booklet takes readers through “The seven steps to VoIP” under the following chapter headings:

• Why do you want a VoIP phone service?
• Things to consider
• Ensuring that your broadband is up to it
• Deciding on a VoIP service provider
• Connecting it all up
• Using your VoIP service
• Customer service and your rights

The media release of the launch of the ‘So you want a VoIP service?’ Customer Booklet can be found here.