I received and interesting email which included a case study of
VoIP implementation at Hall-Dale Schools in Maine.
"In their VoIP system, Hall-Dale was primarily looking for connectivity and basic capabilities like auto-attendant messaging. John acknowledges that the e-mail .wav file with voicemail messages is a very nice and useful addition, as is the ease of adding new extensions. In the near future, he wishes to add new extensions dedicated for sports lines, for example, to facilitate communication and announcements for sporting teams and events. In addition, he plans to add a voicemail box to accommodate specialized messages for school attendants which would free up personnel and resources. This type of auto-attendant voicemail could allow parents to call in and easily notify the school if their child is sick and will not be attending classes. It could also contain weather-related messages and school closing announcements. He expects that the addition of these capabilities will increase productivity which will inevitably improve "customer" service."
It's a short 4 page study that describes how PingTel made it work:
- Hall-Dale Schools Background
- Business Objectives
- Approach
- Recommendation
- Implementation Challenges
- and Results