Empirix announces that Global Crossing has selected its Hammer XMS to monitor and test call quality on Global Crossing's global IP-based network. Global Crossing offers its enterprise and carrier customers a highly reliable worldwide network, designed for the convergence of voice, video and data. The company sought a partner that could help it ensure the highest levels of VoIP quality. Based on Global Crossing's commitment to customer satisfaction, it had the following VoIP monitoring and quality assurance requirements:

• Scalability to handle the pure volume and rapid growth associated with a Tier One network;
• Ability to correlate VoIP signaling and RTP transactions across a global VoIP network;
• Reporting and analysis of service quality by customer;
• Management of Service Level Agreement (SLA) metrics; and
• Deep diagnostics of VoIP call flows for rapid problem resolution.

Empirix's Hammer XMS is a carrier-class monitoring solution designed to ensure the reliability and quality of next-generation services. Hammer XMS offers Network Engineering, Planning, Operations and Customer Care teams the ability to both efficiently and confidently deploy new services and maintain current services with higher quality and at a lower cost.

Notes Jim Watts, Global Crossing Vice President, Engineering, "As part of our efforts to continually enhance our VoIP suite of services, Hammer XMS provides Global Crossing the ability to monitor and test IP call quality across our VoIP network. This allows a quicker response and better resolution times for network outages and customer impacting issues. Hammer XMS' ease of use, real-time reports, and feature sets deliver a viable, proactive network analysis environment."

"This is a particularly exciting opportunity to see our partnership with Global Crossing enable yet another successful Hammer XMS implementation," said Duane Sword, Vice President of Product Management at Empirix. "Global Crossing understands the tremendous impact that consistent service quality can have worldwide. By applying our VoIP monitoring solution, the company has taken a strong, proactive approach to ensuring its customers' quality needs are always met by solving issues before the customer is even aware. We look forward to helping Global Crossing maintain its superior customer satisfaction ratings as demand for VoIP continues to grow."