Packet8's Complete Contact Center has received a 2007 Product of the Year Award from
Technology Marketing Corporation's Customer Interaction Solutions magazine. Designed specifically for small to medium sized businesses with call center operations consisting of less than 100 seats, the Packet8 Complete Contact Center is a multimedia distribution and management platform that works with any broadband Internet service and provides enterprise class contact center functionality combined with Virtual Office hosted iPBX calling features and Packet8's cost efficient business VoIP calling plans. Developed in partnership with Contactual, Inc., a global leader in on demand contact center technology solutions, the Packet8 Complete Contact Center lets companies quickly deploy and operate multi-channel contact centers within Packet8's hosted iPBX infrastructure without the time and expense of purchasing, installing and maintaining costly, specialized equipment.
"We are pleased that
Customer Interactions Solutions magazine, one of the industry's leading authorities on call center technologies, has recognized the unique and powerful attributes of the Packet8 Complete Contact Center solution with this 2007 Product of the Year award," said 8x8 Vice President of Sales and Marketing Huw Rees. "With the Packet8 Complete Contact Center, small businesses that need a professional, full featured call center solution can now subscribe to a pure hosted VoIP-based service and benefit from the associated lower costs and flexibility."
"8x8 has proven it is committed to quality and excellence in solutions that benefit the contact center experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from 8x8 in the future," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. "For 10 years, Customer Interaction Solutions magazine has been recognizing companies that have demonstrated excellence in technological advancement and application refinements."
The 10th Annual Product of the Year Award winners will be featured in the January 2008 issue of Customer Interaction Solutions magazine.