"Benchmarking VoIP Performance Management," a new benchmark report by Aberdeen Group found that as compared to Laggards, Best-in-Class organizations are nearly four times more likely to reduce call failure rate. Aberdeen's research also revealed that on average, 48% of end-points have been IP enabled with 39% of organizations reporting that 75% or more of their end-points have been IP enabled.

Organizations have already spent an average of $1.6 million for VoIP deployments, and in order to get optimal return on these investments they need to ensure that they have the right tools in place for managing VoIP performance. Best-in-Class organizations are nearly twice as likely as all other organizations to have the ability to asses the impact of other business applications on VoIP performance. The report also shows that Best-in-Class organizations are twice as likely as Laggards to deploy tools for troubleshooting call failures. This contributed to Best-in-Class organizations being five times more likely to reduce the number of end-user complaints due to issues with VoIP performance as compared to Laggards.

In this report, Aberdeen used three key performance criteria to distinguish the Best-in-Class from Industry Average and Laggard organizations: average improvement in VoIP service quality, average improvement in VoIP service availability, and improvements in ability to troubleshoot issues with VoIP performance in timely manner.

This report examines how organizations are deploying technology solutions for managing VoIP performance to improve employee productivity, optimize cost of telecommunications services and enable enterprise-wide collaboration. The report also reveals the impact Best-in-Class strategies and capabilities are having on availability and quality of VoIP service.