LiveVox announces the availability of a cloud predictive dialer with virtually unlimited line capacity for telesales call centers. The patented LiveVox platform can scale outbound call processing in real time to maximize agent talk time, while predictive pacing controls abandonment rates.

Unlike managed services or point-solution competitors that limit line capacity, LiveVox is a fully burstable SIP-platform delivered solely from the cloud. This enables multi-site, multi-source workgroup creation on demand and the ability to scale processing as needed to ensure agent productivity. The solution integrates ACD, IVR, call recording and business analytics for seamless call blending and global call routing.

The PCI-compliant LiveVox platform is also differentiated by its ability to deliver ongoing cost efficiency and reliability through the use of redundant IP/MPLS carrier networks for voice and data transport. The use of Internet/VPN can also serve as a bridge to the cost efficiency benefits of VoIP for contact centers yet to complete the transition to MPLS.

Features of the LiveVox platform include:

• Integrated contact applications, with GUI-based creation and deployment
• Centralized management that enables multi-site or at-home workgroup creation with skills-based routing and blending configurations across locations on demand;
• Redundant, carrier-class architecture for security, reliability and disaster recovery;
• Centralized data management and reporting;
• Integrated cell phone scrubs with dynamic preview dialing functionality and other compliance tools.

This month, LiveVox released the whitepaper “The Cost Efficiency of Cloud,” which examines how MPLS is changing the economics of contact center technology. The paper can be downloaded at www.livevox.com/resource-center/white-papers.

LiveVox will be exhibiting in booth 108 March 13-15 at the upcoming American Telesales Association Convention & Expo in Phoenix.