Tone Software Corporation announces the immediate availability of its ReliaTel Management Solution 3.1 Release featuring full support for virtualized environments. ReliaTel now supports virtualized deployment of the ReliaTel application to monitor and analyze VoIP quality, manage network performance, and ensure communications service levels throughout converged environments -- regardless of their technology mix.

Fueled by the proliferation of cloud computing and the aggressive pursuit of cost efficiencies, demand for virtualization support in the industry's leading hardware and software technologies continues to grow. As an organization's VoIP traffic and converged communications expand, the volume of critical data and processes to monitor and analyze also grows exponentially. ReliaTel's virtualization support enables organizations to easily expand their ReliaTel image to manage their growing VoIP and converged network environment from end to end -- from SIP at the core, to softphones at the edge -- on demand, without re-configuration efforts. Highly scalable, users can host the ReliaTel VoIP QoS and Converged Network management solution in a virtualized instance sized to meet current voice workloads -- and easily scale the solution into a larger virtual instance that supports expanded voice traffic and network loads in the future.

The benefits provided by virtualization are many, including increased data center scalability, reduced power consumption, lowered hardware overhead costs, and cost effective disaster recovery. MPS can especially benefit from ReliaTel virtualization support within their NOC environment, where server consolidation, power utilization, operational efficiency, and centralized provisioning all reduce the bottom line overhead costs that directly erode profit margins of delivering managed services to clients.

ReliaTel 3.1 also provides dramatically increased value for Avaya users by fully integrating RTCP metric analysis with Avaya CDR data, enabling voice support teams to more rapidly troubleshoot voice quality issues throughout their Avaya ecosystem. When quality degrades, ReliaTel users now have immediate access to important metrics not available in standard RTCP based QoS metrics such as number dialed, caller ID, TAC, trunk group, and circuit number. Also, additional ReliaTel Avaya CDR reporting facilities provide granular per call details, trunk group level performance, hourly, daily, call duration, and call type trends for Avaya communications environments.