Fonality unveils Fonality Heads Up Display Mobile, the first-of-its-kind application purpose-built for small- and mid-size businesses. Through the flexibility of Apple or Android platforms, Fonality HUD Mobile delivers access to cloud-based VoIP, Unified Communications and contact center solutions with a single, secure, user-friendly interface. Based on the award-winning desktop version of Fonality HUD, the new mobile solution delivers the same information and communications-rich experience on-the-go.

Fonality HUD Mobile addresses the unique demands of an expanding mobile workforce. According to an upcoming SMB study on mobility trends by Webtorials, 49.2 percent of SMB employees are mobile at some point during their day, spending approximately four hours working while away from the office. This creates the potential for productivity drain among SMB knowledge workers, who, as concluded in a January 2011 Webtorials study, waste nearly two days per month attempting to contact customers, partners and colleagues or trying to find related information. This gap in efficiency can be bridged with an effective UC solution.

The award-winning Fonality HUD Mobile improves efficiency and productivity with Fortune 500-caliber UC and contact center capabilities that are tailored for SMBs in an intuitive and affordable manner.

Features include:

• Voice over Wi-Fi calling to preserve minutes and reduce mobile costs by approximately 56 percent
• Real-time presence and collaboration capabilities
• Instant access to company directory, visual voicemail and virtual conference rooms
• "Find me/follow me" functionality for seamless connectivity between desktop and mobile devices
• Unified messaging and Microsoft Outlook integration
• Advanced call management, allowing managers to monitor, whisper or barge contact center calls
• Seamless call transfer to and from mobile and office phones
• Additional tools such as secure chat, photo caller ID and on-the-fly call recording

Fonality HUD Mobile offers an advanced contact center environment to provide managers with a 360-degree view of all communications activities, including color-coded agent status, call types and duration. Agents can log in and out of queues, regardless of location, while call managers can quickly record calls or interact through barge, monitor and whisper modes to improve customer service.

Designed for SMBs, Fonality offers VoIP, UC and contact center solutions that are simple to use, easy to manage and affordable to deploy. The company's cloud-based model provides the same services of traditional IP systems without costly hardware, infrastructure or lengthy implementation cycles. Total cost of ownership is dramatically reduced by 50 percent, or more, while users enjoy access to powerful communications services usually reserved for the largest of companies.