Edgewater Networks announces the availability of active line VoIP testing for EdgeMarc Network Services Gateways and the EdgeView VoIP Support System. Active line VoIP testing is an integrated on-demand troubleshooting tool offered in the EdgeMarc and EdgeView products that allows Service Providers and Enterprise customers to place test VoIP calls to and from deployed EdgeMarcs without requiring remote assistance from field technicians or end-users.

Active line VoIP testing works in conjunction with existing passive call quality measurement features to provide both call path validation and listening quality measurements to network operators. This powerful combination of integrated tools in the Edgewater Networks solution simplifies VoIP installations and reduces the complexities usually associated with troubleshooting distributed VoIP networks.

Active line VoIP testing is performed using the EdgeMarc Network Services gateways as a testing endpoint to make or receive VoIP calls that are initiated using the EdgeView VoIP Support System or by any standard IP phone, cellular phone or analog phone. Network impairments that negatively affect overall call quality are sent in real time by the EdgeView system to network operators and a complete picture of call quality is reported at the completion of the test call. These quality metrics include Mean Opinion Scoring (MOS), jitter, packet loss, latency and much more.

Network operators use these testing methods to validate new installations, troubleshoot real-time call quality problems and monitor VoIP connectivity without having to involve end-users, dispatch field technicians or install and manage external testing probes.

Active line VoIP testing in the EdgeMarc and EdgeView products is a part of a comprehensive solution from Edgewater Networks that also includes EdgeConnect managed Power over Ethernet switches and the EdgeView Reports server. EdgeMarc Network Services Gateways are flexible, all-in-one devices that reduce cost and simplify the deployment of converged voice, video and data services for enterprises and service providers. The EdgeMarc Network Services Gateway combines multiple voice and data features including IP routing, a VoIP aware NAT/Firewall, VoIP survivability, traffic shaping, prioritization, passive call quality monitoring, active line VoIP testing and more.

EdgeView is a troubleshooting and setup tool that allows service providers to proactively manage and support their communications services. EdgeView Reports is an advanced yet easy-to-use reporting tool that provides valuable VoIP performance information to network planners, operators, product managers, executive management teams and end-users.