Tone Software announced the immediate availability of SIP management through its ReliaTel VoIP quality of service and Converged Infrastructure Management software. The SIP management facility strengthens the ReliaTel core competency of managing voice quality, network service levels and the physical voice and data infrastructure from end to end, across virtually any convergence technology mix.

With SIP trunking permeating corporate telephony networks at a rapid pace, SIP technology is becoming a foundation for deploying and implementing unified communications, mobility, collaboration and telepresence applications. Further, SIP trunks are often justified based on expected cost-savings for enterprises. As a result, effectively managing SIP trunks is imperative to ensure the service levels of the SIP transport layer, the quality of voice traffic as it enters the corporate network, and the expected financial ROI.

Tone's ReliaTel solution provides a platform-agnostic, comprehensive VoIP QoS and converged infrastructure management system in a unified solution, currently available in a fully-hosted, premises-based, or turnkey deployment and licensing option. ReliaTel's SIP management provides significant value in SIP deployments, enabling enterprises to monitor the Quality of Service of their VoIP call traffic as it enters their corporate WAN/LAN, as well as the physical health and performance of the SIP connected devices and links.

ReliaTel's ability to monitor and analyze VoIP QoS in real-time provides immediate awareness of quality degradation occurring at the SIP trunk, and the specific metrics and facts related to the quality or service issue. Armed with this critical data, voice teams can engage SIP providers earlier and work directly with their carrier or Internet Telephony Service Provider to resolve the correct quality problems, rather than wasting time chasing the wrong root cause of quality issues they assume are originating within their own network. As a result, quality issues are resolved more rapidly, with far less negative impact to overall business communications.

ReliaTel converged network management also enables users to monitor and manage their physical SIP architecture -- including session border controllers, gateways and softswitches -- for device health, link status and utilization statistics. This ensures the physical network is available and capable of moving the voice traffic between SIP trunks and the corporate VoIP network.

Further, ReliaTel's strong VoIP QoS and service level reporting capabilities enable voice teams to easily track trends in voice quality, availability, utilization and performance of their SIP trunks over time. These metrics can be invaluable in validating the SLA compliance of their SIP carrier or ITSP, or to document non-compliance with SLA commitments.

Available immediately, ReliaTel SIP management is provided within the core capabilities of the ReliaTel VoIP QoS Management and Converged Network Management core application.