New VoIP Mashup of BroadWorks and ACT!, Called VoIP AddOn

BroadSoft and C3IP Communications will debut the first-ever "VoIP AddOn" for the ACT! by Sage contact and customer management software application at the ITEXPO held here from Jan. 23 to 25. The VoIP AddOn developed by C3IP seamlessly integrates ACT! with BroadSoft's carrier-grade BroadWorks VoIP application platform. The VoIP AddOn solution enables call management capabilities within ACT! for BroadWorks end-users.

ACT! Add-on solutions extend the functionality of ACT! and are marketed directly to ACT! users. The BroadWorks-based VoIP AddOn is not yet available through ACT! Add-on. ACT! has 2.8 million registered users and an additional 43,000 corporate account customers.

The BroadWorks-based VoIP AddOn for ACT! enables:

Automatic screen pops from CRM database records based on Caller ID
Complete call history automatically embedded into each ACT! database record
Note taking for each call during and/or after the call
"Click to Dial" Contacts directly from your ACT! Database
Convenient storage of voicemails in ACT! contact's history
Receive voice mail messages via email (.wav file)
4-digit extension dialing from ACT!, even to coworkers located in different cities.

C3IP developed the VoIP AddOn using BroadWorks APIs in partnership with a leading Add-on developer for ACT!.

Posted on Jan 23, 2008	Reviews \| Share \| Digg
Filed in: VoIP Software

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