FreedomVOICE Systems has been certified as a Polycom reseller for VoIP. For its FreedomIQ VoIP Hosted PBX service, FreedomVOICE offers an extensive line of Polycom telephones, including the SoundPoint IP 330, 550, and 650 desktop phones and the SoundStation IP 4000 conference phone.

FreedomVOICE personnel receive a well-rounded education that includes the tools necessary to become certified Polycom resellers. Customer service professionals are thoroughly trained in many areas, including virtual office systems, hosted PBX services, teleconferencing, VoIP quality assurance, customizations and installation troubleshooting.

Customer service is a priority at FreedomVOICE. Calls to Customer service:

• Are answered over 99% of the time by a live representative.
• Have average hold time of waiting to speak to a live representative of approximately 10 seconds.
• Are not outsourced, but are handled directly from FreedomVOICE corporate headquarters in Encinitas, California.

Customer service so permeates the culture at FreedomVOICE, that many division heads at FreedomVOICE got their start in providing client support.

FreedomVOICE has always had a high level of customer service for its programmed services, which are designed in-house, an anomaly in the telephone service industry. With this Polycom certification, FreedomVOICE has improved its ability to assist customers with their telephone hardware technology.