I always love reading and hearing audio clipets of customer service rep's talking to customers. Here's a new one thanks to Verizon and George Vaccaro.

Here's an excerpt of his blog and you can read more at the link above along with hearing the audio conversation.

I have a Verizon unlimited data plan in the U.S. and recently crossed the border to Canada. Pior to crossing the border I called customer service to find out what rates I'd be paying for voice and data. The data rate I was quoted was ".002 cents per kilobyte."

I was surprised at the rate so I confirmed it with the representative I spoke to, and she confirmed it "point zero zero two cents per kilobyte." I asked her to note that in my account.