Edgewater Networks announces the availability of EdgeView VoIP Support System software version 10.5 which includes enhancements that reduce operating expense for network operators and improve end-user satisfaction. The award-winning EdgeView VoIP Support System is used by leading service providers and enterprise organizations that maintain and manage converged voice and data networks. EdgeView provides visibility into VoIP call quality performance, auto-provisioning of IP phones, simplified device administration and ongoing VoIP network monitoring.

EdgeView software version 10.5 delivers the following major enhancements:

• Support for VoIP call quality statistics from Aastra and Polycom IP phones. The EdgeView system will store and present important VoIP call quality statistics including Mean Opinion Score provided by the IP phone endpoints.
• Network operators can retrieve call quality statistics directly from the IP phones as well as from all of the EdgeMarc monitoring points in the network with a single integrated view. A typical “on-net” VoIP call between two locations would result in a total of six call quality scores that represent each monitoring point in the call path. In the case of a poor quality call this type of reporting enables the network operator to significantly reduce problem resolution times by quickly identifying which portion of the network is responsible for negatively affecting the end user experience.
• Scheduled firmware upgrades for EdgeMarc Network Services Gateways at the node and group level. This feature enables network operators to schedule maintenance or feature upgrades for off-hours maintenance windows.
• IP phone registration state is now displayed and retrievable via search to facilitate troubleshooting.
• The ability to compare device backup configuration files has been extended to Edgewater Networks’ EdgeConnect Managed Power over Ethernet Switches and 3rd party IP Phones being managed by the EdgeView VoIP Support System. This powerful feature enables network operators to compare known working configurations with the current running configurations of EdgeMarcs, EdgeConnects and IP phones to quickly determine if a new configuration has caused problems.

The software release contains over 20 other enhancements and a detailed release note can be found in the support knowledge base at www.edgewaternetworks.com.