I have a very bad experience of Terrasip services. I was offered two different types of routes
(I) Terrssip Standard
(II) Terrasip Premium
There was a significant differnce between the rates of two. I used standard for couple of days but due to very bad quality I switched to Premium. They quality was not as good as it was supposed to be and there was no CLI available whereas CLI was guaranteed. When I raised this concern to Terrasip (Daniel) he cancelled my account with telling me any reason, although they returned my credit but I was so surprised to hear that. As a customer I hold the right to question and expect an answer but the gentleman was so rude and he just cancelled my account without informing any reason.

I am not sure if there is any place where I can register my complaint. There should be strict actions against such crooks who betray people and upon making a query tells you to F**K off. I have consulted my lawyer and thanks to Daniel David for his email which can be used against his company as a prove to take action at-least in USA. Because in US customer services is considered to be as a religion and every single consumer have the right to get what he/she is promised. I want every single person on this forum to boycott such crooks who is destroying this industry.

Let’s start with the good. The prices are cheap; the set-up procedure is reasonable; the call quality is usually quite good. The redirection facilities are useful.

But all this pales into insignificance when set against their horrendous customer service! Like others, I found I was being charged for calls that never connected. I sent a mild complaint to that effect. I received a very rude and unhelpful answer. A month later the same thing was happening, so I sent another mild rebuke.

Another tirade from the so-called customer service desk. “It not fair you treat us like this (sic)”!! All I did was to complain at being charged for non-connected calls. So I said I wanted the complaint escalated, and that I was tempted to cancel my contract.

They cut off my line within 10 minutes! Gone. Finished. No explanation. No notice. No refund.

This is surely against their contractual obligations, but what can one do? Where are they? How can you sue them?

So, my strong advice must be DO NOT TOUCH THIS COMPANY! They will take your money and leave you with no support. This is a great shame, as the product is actually quite good.