snom announced that its snom 3xx series IP desktop phones have passed interoperability testing for use with the Interactive Intelligence all-in-one IP communications software suite, Customer Interaction Center.

The combination of snom phones and CIC gives contact centers and enterprises an advanced, cost-effective, and easily deployed SIP-based unified communications solution from which to manage dozens to hundreds of individual endpoints.

snom’s suite of VoIP phones includes advanced IP phones such as the snom 3xx series, full-color touchscreen desktop phones such as the snom 870, wireless DECT phones such as the m9 and related endpoints, such as the MeetingPoint conference phone. snom developed one of the industry’s first SIP-based solutions for endpoints and as a result, all snom endpoints are built on one of the most mature SIP stacks available, allowing for simple installation, industry-wide interoperability and crystal-clear sound quality. As unified communications systems have proliferated, the advanced technology and open standards in every snom product has proven to be an ideal combination for providing enterprises with cost-effective and feature-rich IP telephony.

Interactive Intelligence designed CIC as a scalable, standards-based, single-platform solution that delivers comprehensive multichannel applications minus the cost and complexity introduced by multipoint products.