LiveVox has continued investment into its information technology infrastructure, increasing its already robust capacity by more than 50% in the past six months to maintain its solid standard of customer reliability.

LiveVox also announced it increased its customer base in the credit and collections industry by 84% in the third quarter of 2008, compared to the corresponding quarter last year, as it continues to focus on the third-party collections market.

LiveVox is the first to deliver a Hosted VoIP Dialer that operates on secure, private networks that directly access the carrier backbone using a SIP interface. This allows LiveVox to offer hosted-dialing services with unlimited capacity, higher quality and lower cost than premised-based or other hosted-dialing solutions. Other hosted solutions use either the public Internet or a hybrid of VoIP and analog protocols.

Bolstering an already industry-leading, carrier-grade infrastructure, LiveVox has sufficient computing capacity to meeting current and future client demand. The company has increased overall dialing capacity by more than 50% with the following steps:

• Integrated the LiveVox Hosted VoIP Dialer directly into additional telephony carriers;
• Increased its investment in servers and other hardware to facilitate greater call volumes;
• Upgraded network infrastructure to take advantage of increased bandwidth and improved response times.