InstaDial is pleased to announce that our subsidiary – InstaTelecom Inc. (http://www.instatele.com) will now be providing 911 dialing to our Canadian customers in accordance with the CRTC decision. InstaTelecom Inc. will provide customers with information to educate them on the differences and limitations of this 911 service and the distinctions between VoIP and a traditional landline.

InstaTelecom Inc. will provide clients with critical 911/e911 service limitation and safety information. This important service and safety information identifies the differences between E911 available with traditional phone service and the emergency services associated with our Voice over Internet Protocol (VoIP) Service ("the Service").



When customers register for the 911 Service, they must correctly identify the actual service address where they will be using the VoIP service (“Registered Location”). When dialing 911 on their phone, they will be connected to an emergency call taker who will ask the client to confirm that they are located at their Registered Location. Once the emergency call taker can confirm or update the service address, the emergency call taker will route the call to emergency personnel responsible for the clients’ service address. The emergency call taker will stay on the line to ensure the client is connected to emergency personnel. If the 911 caller is not able to speak, the emergency call taker will route the call to emergency personnel responsible for the clients’ Registered Location. In that case, emergency personnel will be dispatched to the Registered Location regardless of the actual location or the location of your phone.

It is important that when customers travel or move they must update their new location information and have broadband Internet service for 911 dialing to function properly. If a client wants to change the location where their Service will be used, they must update their Registered Location and must provide at least ten (10) days prior notice of their new service address in order to avoid delays and loss of emergency services.

Emergency service associated with VoIP has certain limitations including;

1) 911 emergency dialing is only available on approved devices or equipment and upon completion of the 911 acknowledgement process. If you use other equipment, 911 may fail.

2) 911 emergency dialing will not function if the clients' VoIP device (e.g., adaptor or SIP phone) fails, is not configured correctly, or if the Service is not working for any reason, including because of power outage, broadband internet service outage, network congestion, suspension/disconnection of Service because of non-payment or late payment, or if they fail to meet the minimum technical service requirements. If there is a power outage, you may be required to reset or reconfigure your equipment prior to being able to use your Service, including for 911 emergency dialing purposes. In certain areas, when clients dial 911, there may be a delay before the emergency call taker is able to connect you with emergency personnel.

Customers must also acknowledge that they accept the terms and conditions and the limitations of liability.

InstaTelecom Inc. is confident our company’s commitment to our customer safety will solidify the relationship with our clients and will assist the company in promoting our products more effectively.