this is a horrible company, I would not get obtain service from voip.com. too many fees, fee to activate and a fee to cancel. Their service is not very dependable.

I've been using Voip.com for a while and I'm very happy with them. They have promo offers - I just saw some online. Anyway, it's a good service. Lots of features and very good quality. I had to call them once and customer service was good too.

As a former Sunrocket customer, I was left high and dry, and tried to establish phone service ASAP. A quick scan of available providers, OIP was rated very high (just below Vonage), so I assumed it was a safe bet.
Not so. Was promised the VOIP router within a week, took two an a half. Was promised my number be moved in 8 biz days, almost 3 weeks later, it is still in limbo. Router arrived on a Saturday, hooked it up, made my first call. Initial quality was very good, but less than 48 hours later, my phones sounded like a deaht rattle when they rang, a few hours later, service was all gone. Dead, no dial tone! Entered a trouble ticket on their website, but 4 days later, no updates except by me. Called every day, waited patintly for my turn just to be disconnected or lost in transfers and then disconnected. Customer service people seem unknowledgable and disinterested in helping. Only solution I got was to reset my entire network, which I did numerous times, and they did a "reset" on their end (BS I think..) Now I get dial tone, can call out, but no voice from either end. Calls can be received but are choppy in quality at best, but working. Oh, another tidbit of info. The local temp number I was assigned in my area code, must be dialed with the entire 11 digit number, and same when you call my IP phone.. All 11 digits, no exceptions.
Can't cancel before my original number is reassigned, because I will then totally lose it.
By far the worst provider!
I have only praise for Sunrocket, what a shame they folded!
---Florida---

I also am a former SunRocket customer who holds nothing but Praise for them... I agree with "Claus True" These folks are not worth the time... Who ever placed them on the top of the list of excellent companies needs to be placed in a room on fire with only VOIP phone services to call for help. They'd be sorry I assure you. The phone service worked for only a 1/2 day for us... It's been 3 weeks and our old number is still in cyber space. They don't respond to "Cyber Tickets" (Support Tickets/Complaints) in a timely fashion. Sunrocket would respond immediately and follow up with an email. These folks claim to be overwhelmed by the flood of SR customers. It doesn't seem like these folks had it all together. In short, they "SUCK"!!! Save the headache and move along to someone else...

I have never had such bad service! You wait a hour on the phone to get to a customer service person that can't help you in any way shape or fashion. They put in a ticket for you - and you never hear from them again. My service has been down more than it has been up. I'm going to someone who cares and can keep their system running.

They Took my money and never delivered the Equipment. Small Companies that don't have equipment up front makes ya wonder like sun rocket? Took Money on 8/3 - gave me Fed X Tracking No. on 8/6 stated equipment delivery in 5-7 business days Day 8 i called to find out they had equipment being delivered to THEM on 8/17 i would have t wait another 5-7 days for equipment - Left me with NO PHONE No Service - never even got started with them - waited 25 min on phone to talk to real person to find out they don't have the equipment i paid for 12 days earlier!!! this is FRAUD!!!!

DO NOT JOIN VOIP.COM!!!!!!!!!!! You will regret it! I am in the process now to get my money back! It took them all of 2 days to take my money and 2 weeks later I still did not have the promised equipment.

Customer Service is attrocious! On hold for over 40 minutes ... just to get "hung up" on. Called back 3 more times to either get transferred again or hung up on. This is the WORST company ever!

I have now switched to Packet8. Their customer service was excellent! Now I will wait to see if they deliver ... they were confident w/ their service and promise. We'll see.

I tried voip.com for a few days, well i was able to use the phone once or twice when it works. they are a terrible customer service company also......left them as quick as i joined them........beware

VOIP.com is a terriable company. They are trying to charge me for extra charges and have not provided the refund that they have stated they owe me. Customer service just hangs up when they get frustrated. This Company is simply a DOG....

VoIP.com NEVER SHIPPED ME ANY EQUIPMENT, NEVER PROVIDED ME WITH SERVICE, AND NEVER RESPONDED TO ANY OF MY 12 REQUESTS FOR HELP VIA THEIR SUPPORT TICKETS.

Don't make the same mistake I made. Stay away from VoIP.com.

I also am a former SunRocket customer.

Please do not sign with this company. I had their service for 20 days and that was enough ...

I cancelled my service. Customer Service is terrible. They have no clue. I have to wait 1 -2 hrs to get my turn.

I was promised 30 money back guarantee. I got only $ 179 back.

I am using Teleblend and they suck too. I am unable to receive inbound calls for 2 weeks.

I am still searching .....

DO NOT SIGN UP WITH THESE LIARS. I have been on perma-hold with Inda for 2 hours - then "disconnected" when they sent me to the escalation department and now again on hold for over an hour. I just got a "live person" and they said sorry you do not have service but we are doing a system upgrade. When they do a system upgrade I don't have a phone for a day? PLEASE. I have just been put back on liar hold. You are caller 7 and hold time is less than 2 minutes. You stay on hold for hours.
I have time so I am looking for every review site and blog to try and keep other suckers like myself from signing up with these liars. I am calling them from my cell because I get a dial tone but my calls never connect and when I call my number it says the number has been disconnected or is not in service. Great way to run a company. I was a happy Sunrocket customer until they went BK and I made the horrible mistake of signing up with these liars and cheats. They should be sued and put out of business if not in jail. I have gone on the web site, restarted everything from the router to my pc. I have looked into the firewall issues and followed the instructions and surprise, this crappy service still doesn't work. The service was bad from the beginning (slow to get me the equipment, slow to port over my number, lame excuses when I called). VM has never worked so I have calls transfered to my cell so I don't miss anything. I have sent requests and tickets to customer support and they send e-mails back like restart the machine, run the speed test and send it back to us and other lame stall tactics that even beginning computer users know. To top it off it takes days to get a simple response back from Gopal. If any other business was run like this they would be arrested for fraud. I am going back to a land-line paying what ever it costs because even if this crap was free it would be too expensive.

This is one of the worst services I ever signed up for. I’ve been without a phone for over a month. If I call customer support, 50% of the time the call is dropped before I can speak with a representative (this is typically after waiting hours in the call queue). When I do get through, they open a support ticket that is quickly sent to a black hole. I’ve called customer service over 20 times. I’ve emailed them more than 10 times (btw, all they need to do is provision a new phone adapter for me). Most support tickets cannot be tracked online because of a “bug” in their system that has never been address. For the short time that this service actually worked, the quality was horrific. I’m starting to agree with other posts, this service is a complete scam. They’ve taken other people’s money, and now they are going to take mine. If I want a phone, I have no choice but to cancel and lose my $200 and pay the cancellation fee.

I signed up on 7/30 and on 9/19 I still don't have my equipment. I've been without phone service for over 50 days! I spent over 5 hours on the phone and have received over 3 promises that my equipment is on the way or will be shipped over night. It is conveniently past the 30 day trial period and I still haven't even tried the service. I can use any ideas for a new provider. I am switching asap. Voip.com does not respond to online "support tickets", and customer service is a joke. They will say anything to get you off the phone and to lead you on until the 30 day service period has passed.

<i>Following is an email I received from voip.com and then my response. I tried to email the response to voip.com but it bounced back. I can't seem to find a valid address or email on the voip.com website so I will post my response and look elsewhere for contact information. I have edited out my name and personal contact info. account# 85283</i>
-----Original Message-----
From: voip.com [mailto:system@voip.com]
Sent: Monday, October 08, 2007 8:51 PM
To: *******@webtekm.org
Subject: Voip.com - Account: 85283 - Response

Dear ***********:


We appreciate the time you took to inquire about your account.

As per our Terms of Service, when there is a number port requested, it
negates the money back guarantee. Your account was refunded a pro rated
amount due to the lnp request you made.


Sincerely,

The Customer Support Crew

<i>My response follows:</i>

To Whom It May Concern:
The problem I have with your reference to the tos(terms of service) is that nowhere on your website, in your advertising, are customers made aware that if they are porting a tn(telephone number) they will be charged if they cancel in the first 30 days. All I see when I go to your web site is:

1. "1 Month free! Act Now!"
2. "Get yearly unlimited." "No Fees!" (the plan I signed up for).
3. Under the "Keep your number link" when a person clicks on it and then fills in the information to see if they can port their number nowhere does it say that you might incur a fee if you cancel during your trial period.

I did find, way down deep, buried over 50 paragraphs down in the tos, people have to sign to try the voip.com service, the statement that negates the money back guarantee if a port request is made. So what I see here is a conflict in what is presented on the voip.com website and the tos folks sign. It seems to me that a customer should be made aware of this discrepancy with a disclaimer easily noticed on your website since the claims of "1 Month free" and "No Fees" are so easily viewed. There is no easy access to the fact that fees will be paid if you put in a port request. This practice seems un-ethical and deceptive to the casual observer and I imagine the state's Attorney General might see it that way also.

The 2nd problem I have with the voip.com position, that I am not entitled to a full refund, is that my tn never did port in the 3+ weeks I had the voip.com service. This is an indication to me that voip.com did not put in a request to port the tn ***2813421 in a timely manner thereby prolonging the process. We all know that ethical phone companies can have a tn ported in 8 to 10 business days. In the 26 or 27 days I had the voip.com service my tn never did port. Since my number never did port I feel that this point does not apply.

The third problem I have with the fact that voip.com feels I do not deserve a full refund is the quality of the service that was provided. On numerous occasions the phone could not be used because there was no dt(dial tone). On many of the occasions when dt was present the calls were dropped. I called cs(customer service) several times but because of hold times or dropped calls was kept from receiving satisfaction. One of those times I was even talking to a voip.com cs person when the call was dropped. He never called me back. I see it this way. If I go to the grocery store and buy a gallon of milk I expect that it will be fresh and good tasting when I get it home and try a glass. If the glass I try is sour and I pour it down the sink and then take the milk back and ask for a refund I am given a refund of the full purchase price. The clerk does not give me a refund less the price of the 12oz that was thrown down the sink, no I receive a refund of the full purchase price. As a responsible, ethical business voip.com should respond in the same manner, especially since voip.com advertises "1 Month Free!" "Act Now!" "No Fees".

Thanks for your time and consideration.

Sincerely,

A Very Unhappy, former, voip.com customer, sharing my experience with everyone i know and those i don't

THIS WAS AN OKAY SERVICE THEN ABOUT 3 MONTHS AGO IT DIVED AND IS HORRIBLE. WORSE YET IS VOIP.COM DOESN'T CARE. PHONE HOLD TIME IS EXCRUTIATING- COURSE THEY ARE COUNTING ON YOU NOT WANTING TO LOOSE YOUR CELL MINUTES 'CUZ IT'S NOT LIKE YOU CAN CALL THEM ON THEIR SERVICE. THEIR "HELP FORUM" PICKS AND CHOOSES WHO THEY WANT TO HELP. TWO MONTHS AND THE ONLY RESPONSE I GOT WAS FROM AN EMPLOYEE THEY LATER BANNED- PROBABLY FOR TRYING TO HELP A CUSTOMER.....

RUN! RUN! AS FAST AS YOU CAN FROM VOIP.COM!!!

Stay far far away from VOIP.COM service is worse than no service at all :( you'll have heart failure b4 you get service from them. works doesn't work, no support try calling 800-TRY-VOIP (800-879-8647) before you commit and act like you have service and follow the prompts only to get nowhere. What a big F---ing joke. You'd think we could get the FCC involved anybody have any ideas???

Terrible service, took 1 1/2 to get equipment, cannot call 800 without taking 20-30 minutes to talk to someone, tech support tickets seem to be auto generated and normally say the same thing regardless of what problem you encounter and CALLS DROP ARE CHOPPY, back room sometimes is down. Usually just forward calls to cell phone and never use service because we tried to get money back, but not a chance after 30 days even though we had not received our equipment...

Solution: Take 2 old vegetable cans and tape a long string to each. The length needs to be about the distance of the call you would try to place. This would be an improvement over VOIP.com - you wont have to pay...

I have posted above on Aug 9th regarding my VOIP.com experience, and I felt it was time for an update on my woes with them. To all the frustrated victims of voip.com I feel your pain, but there is a solution...
Last I posted, my old number was in the hands of VOIP.com, awaiting to be transferred to their service. Well, I bit the bullet and severed my ties with them. I did not get the full refund promised, but decided that the remaining 10% they kept was not worth me getting all worked up over.
I signed up with another provider called VOIPmylife.com, and yes, they sound similar, but the service differs greatly. I asked them to port my number which by now was somewhere between Sunrocket and VOIP.com. They were upfront and made no promise that it could be done, since legally VOIP.com owned it and could sit on it for a prolonged period or even kill it. I got a temporary number and me and the family resigned to the fact, that this was to be our new permanent number. About 3 month after signing up I answered a call in the office from my wife, who was at home at the time, and I noticed the caller ID showed my original number. Way to go VOIPyourlife and thanks for sticking with me here! Up to that time, any calls made to the old number still indicated that Sunrocket owned it, but now we got it back.
About VOIPyourlife.com and their service, I have only one complaint and a few observations.
Complaint: About half the time when calling my home, there is no ring tone. The phones still ring at the house, but just not to the caller.
Observations: Very basic, yet functional website for accessing account info and navigate phone settings. This can be a good thing, but I really liked the way Sunrocket had theirs set up.
Customer service is based in the US and not in India like VOIP.coma nd Vonage. The Customer Service people seems to know their stuff, and the 2 times I had to call, the average wait time was between 10 seconds and 2 minutes.
Cost is a little higher than both Sunrocket and VOIP.com, but call quality is above par. They do offer a limited account like Vonage, but for about $13 per month. I need a bigger package due to international calls.
If you have any questions feel free to contact me on my yahoo address: voip_sucks@yahoo.com
Good luck guys!

worst voip provider i've been with no tech support after hours, they tell you to post your problems on there fourm. if your lucky you'll get an answer in a week! sound fair some times when it works, lots of droped calls, fax tones when talking to someone.
please people do yourself a favor stay away from these guys!!! you have been warned.

VOIP.com is a waste of money. Their customer service is horrible, if you can ever reach them. Your hold time will be over an hour. The equipment does not work properly with the internet and will disconnect you from the internet as well as no phone service. 90% of my phone calls were either dropped or had such a bad connection that it was difficult to have a conversation. There was a delay also contributing to poor quality.

I wouldn't waste your money on VOIP.com phone service. There are many other providers that work better. I have AT&T now and love it.

I had voip.com second cell line service for, LITERALLY, five minutes. I was misinformed of what the service entailed, and it was NOT COMPATIBLE WITH MY PHONE. (They didn't give a list of compatible phones until after the transaction was done- they made it sound like all cell phones would be alright)

I called 5 MINUTES after I started service and was told by a man that my account would be cancelled, I would be refunded, and no longer be charged.

I WAS NEVER REFUNDED.

The kicker? They just charged my checking account $40.00 without my consent.

MY ACCOUNT WAS CANCELLED. I NEVER EVEN USED IT.

When I tried to call Voip, it is IMPOSSIBLE TO GET A PERSON ON THE LINE. I can get a sales rep, who then transfers me to a customer service line that has ABSOLUTELY NO OPTION TO TALK TO A HUMAN BEING. Everything leads you to their crappy website.

I am SOOOOO frustrated my eyes are red. I'm a single mom and they successfully stole $50 out of my pocket.

I have contacted the BBB and am thinking about organizing a class action suit, if I can get a lawyer to take it.

THIS COMPANY IS A CROCK. DO NOT SIGN UP WITH THEM unless you want to be posting negative comments on here soon afterwards.

I CANT EVEN GET A LIVE PERSON ON THE PHONE,..EVER.
..I'VE LISTENED TO THAT ANNOYING AUTOMATED VOICE FOR OVER AN HOUR AND STILL CANT GET A LIVE PERSON.
IF A BUSINESS'S AUTOMATED SERVICE IS THAT LOUSY ..THEN I DONT BELIEVE I WILL JOIN. I WANTED TO JOIN TO SAVE MONEY ON COLLECT CALLS, BUT FROM WHAT I'VE READ HERE, THEY'RE NOT WORTH THE EFFORT.

I think this company is run by bunch of foreigners, no respect for innocent Americans, trying to steel money. I am going to report them to BBB.com, fcc.gov and homeland security. Just google voip.com review and you'll know how bad they are.

Worst consumer experience of my life.
Has a class action suite started?
i will happily join

Dropped calls, squealing noises, no support

Voip.com sucks.

They were supposed to cancel me months ago. they continue to bill me and charged me $65.00 for a router that was never even removed from the box (and returned within the 2 week period)

FUCK VOIP.COM FUCK VOIP.COM FUCK YOU VOIP.COM

All I can say is that VOIP.COM=Very Bad Virus. Once you are in, your suffering begins. If you want to get out, they'll delay your number release for months. And then charge you cacellation fee and fees for equipments. very bad voice quality, if you get a dial tone. I missed tons of calls. I've been billed twice the same month. Customer service barely exists and you better be ready to wait for hours. The recording is very long and irritating. Please have them give you access to forum.voip.com and take a look. Once you see the forum your desire to join VOIP.COM will die forever. The worst possible company to deal with.

I subscribed to VOIP.com for a year. After having trouble getting a number assigned the service worked okay for the price. Just before the annual renewal came up I was having trouble with delays when we tried to talk. VOIP.com emailed me stating I would be automatically enrolled for a second year if I didn't contact them. They also said that if I was having any trouble to go the their help forums and it would be resolved quickly. I didn't get a chance to experiment with the phone until the exact day of re-enrollment. I went through the FAQ and tried all ideas that offered. I then contacted the tech support forum. After 3 or 4 days with no response I canceled the account, boxed up the equipment, and returned it as directed. I used about 21 minutes trying to call my work voice mail to see if the delay was better. They have refused to refund my $212.73 annual payment because it is against their policy. So if you want a few days of non-service for 200 bucks, this is the place to go. How American is this? I am ashamed that these types are so insensitive and unreasonable. It was against my policy to pay for the first month and not have a telephone number assigned but I sucked it up.

I am moving away from voip.com after using their service for two years. Overall, I cannot say it was all that horrible, although a couple numbers I call would return only silence while the person on the other end was bewildered.

Now I am faced with their scamming. I moved my number and their service continues until I cancel. But even after two years and the $50+ setup and equipment fee two years ago, they tell me I must return their router with every last stitch of packaging it came in, bar code labels and all. I think I have it and have to look, but simply returning their equipment is NOT what they want. They KNOW that most people will not keep the packaging. Now we will do battle as they threaten a good customer of two years with a charge of $65 if I do not meet their exact demands. Sure, I can return their stuff in good shape and I don't have a problem with that. But they have it set up to take one last gouge out of the customer's eye when they try and leave.

Screw you voip.com! I'll send you the stuff, but when you try and SCAM me for $65, we're going to the mat! Let the fur fly!

Voip.com was ok for more than two years for me. Unfortunately, they have been unable to fix an international call problem for more than a month now. Basically, a lot of customers can not call outside of the US. The company's response has been very frustrating, and I have now cancelled my service.

For anybody thinking about voip.com, at least wait until this international call issue has been resolved.

Call quality is so so, but the service really sucks.

Andreas

Voip.com is a complete waste of your time and money. I tried to set up service with them, they charged my credit card twice, and then told me that the charges were declined. My credit card company has confirmed that they were not declined. The company then asked me to make a third payment to start service, assuring me that the other two charges would fall off in a few days. Again, my credit card company confirmed that the transactions were not "holds" or "pre-auths" but actual charges to my card. I am now disputing the charges thru my credit card company and opening a case with the BBB. It will take almost a month to re-coup the money, plus I have no service now. I have been on hold with their customer service department for over an hour; I have been trying to get an answer that makes sense for two days now. Total joke, as a Director of a very large and prominent customer support department, I can tell you this is beyond unacceptable, they will never make it with service like this.