Communications market research firm Infonetics Research launched a new North America Business VoIP Services Leadership Matrix that analyzes and ranks the top service providers in the VoIP business services market.

"In the aggressive North American business VoIP services market, Verizon Business stands out as the market leader in both IP Centrex and IP connectivity services. Still, in this highly competitive market, a number of providers, such as New Global Telecom and Cbeyond, are finding success in offering compelling solutions for businesses," said Diane Myers, Infonetics Research's Directing Analyst for Service Provider VoIP and IMS.

MATRIX REPORT HIGHLIGHTS

• Verizon Business scores highest in Infonetics' leadership matrix for IP Centrex services and IP connectivity services due largely to its strong financial stability
• New Global Telecom ranks second overall for IP Centrex services, with the largest number of IP Centrex subscribers in North America and an outstanding market strategy
• In the IP connectivity services market, closely following Verizon Business, are Cbeyond and Paetec
• Other service providers in the leadership matrix rankings: 8x8, Alteva Networks, AT&T, BroadView Networks, BroadVOX, Comcast, Covad, Global Crossing, iCore Networks, Level 3, Time Warner Telecom, and XO

REPORT SYNOPSIS

The VoIP service provider leadership matrix is a new addition to Infonetics' VoIP and UC Services and Subscribers biannual market share and forecast report; all subscribers to this report have access to the leadership matrix.

The leadership matrix ranks the top 10 IP Centrex service providers and top 9 IP connectivity providers in North America based on criteria critical to determining market leadership, including number of IP Centrex subscribers and/or installed base of IP connectivity lines/trunks, financial stability, market strategy, service capabilities, and support options.

In addition to the new service provider leadership matrix, Infonetics' VoIP and UC services and subscribers report provides worldwide and regional market size, forecasts through 2013, and analysis of residential and SOHO VoIP services, business VoIP and UC services, and residential/SOHO VoIP subscribers. Business voice services are tracked by hosted IP Centrex, hosted UC, managed IP PBX, and IP connectivity (voice VPN/IP access, SIP trunking, and IP integrated access).