Allworx announces two new programs designed to enhance the customer experience and streamline the sales and support efforts for resellers and distributors of Allworx’s award-winning products.

A new five year extended warranty program for Allworx VoIP phones and VoIP systems represents the most comprehensive warranty available anywhere in the SMB marketplace. Allworx also announced today that it has revamped its Return Materials Authorization process to simplify return requests, and ensure a swift turnaround on equipment replacements. These two new programs are designed to ease the adoption of VoIP technology for small and medium businesses, and enable them to focus on their core business activities, without worrying about their communication systems.

“For small and medium businesses to adopt VoIP technology, it must deliver cost savings, provide new and innovative features, and in the simplest terms – it has to work in a seamless fashion,” said Tom Grinde, EVP Sales of Allworx. “Our approach to serving this market is to provide the technology that addresses each of these requirements, and to work with channel partners that understand the unique needs of our customers. Our new Extended Warranty and RMA programs help us stand behind our award-winning technology unlike any other company serving the SMB marketplace.”

Available through Allworx’s Authorized Resellers, the optional five year extended warranty covers the Allworx 6x System; 6x External USB Hard Drive; Allworx 24x Single Drive System; 24x Mirror Drive System; and the Allworx 9112 and 9102 phones. The new Allworx RMA program provides resellers with multiple options for dealing with potentially defective products. It ensures a rapid turnaround from the time the defective unit is received, and with Allworx’s new Advanced Replacement Process, resellers can have replacement units shipped before Allworx receives the item that requires repair.

Now, resellers can place extended warranty and RMA orders through the Allworx Web Portal at http://www.allworx.com/reseller/login.asp. In addition to bridging all communications between Allworx and its partners, this portal also provides resellers with a wide array of marketing and sales collateral, and it also provides access to a live calendar of training events and Allworx-Partner events.

Allworx’s family of VoIP systems includes the award winning Allworx 6x, 10x, & 24x voice and network systems, and the 9112 and 9102 VoIP phones. The key differentiators separating Allworx from other VoIP systems for the SMB market include: the industry’s lowest installed cost of any full-featured VoIP PBX/Key-system; the richest SMB feature set available; the flexibility to enable SMBs to transition risk-free to VoIP at their own pace; and the industry’s most straightforward installation procedures.