TMC has added a new trixbox Open Communication Certification course to the program at the upcoming INTERNET TELEPHONY Conference & EXPO West 2007 on September 10-12, 2007 at the Los Angeles Convention Center. Titled “FtOCC Technician”, the new course provides telephony resellers and IT professionals with in-depth technical training on Fonality PBXtra, as well as trixbox CE and the newly introduced trixbox Pro.

FtOCC Technician is a three-day technical certification course designed to train resellers and consultants how to support customers running trixbox CE, trixbox Pro and PBXtra systems. Taught by Fonality technical support instructors, FtOCC Technician includes an in-depth look at platform and application installation, carrier setup and integration, network configuration, echo causes and remedies, and other common issues. FtOCC Technician is for Linux technicians and engineers who regularly support client installations. Upon completion of FtOCC Technician, Fonality Authorized and Premium Resellers qualify for full reseller discounts on trixbox Pro and PBXtra.

FtOCC Administrator teaches the basics of trixbox CE and Pro installation and administration. This course is a hands-on way for resellers who are new to trixbox to learn the ins and outs of trixbox Pro and CE, and master the basics of installing and maintaining those systems. It covers all of the core operations that a trixbox administrator needs to handle on a regular basis.

Attendees who complete the FtOCC Technician courses can expect to achieve the following objectives:

• Install and configure trixbox CE, trixbox Pro, and PBXtra with confidence.
• Resolve installation, administration, and usage problems more quickly.
• Provision your own phones, decreasing turnaround time required for add-on phones and devices.
• Experience fewer problems by avoiding the usual "beginner" mistakes!
• Gain an in-depth understanding of how trixbox and PBXtra work (product, process, policy, protocol).
• Receive full reseller discounts (for signed Authorized and Premium resellers only).
• Receive direct priority Level 2 access to trixbox and PBXtra support services (for signed Authorized and Premium resellers only).

FtOCC Technician includes training on the recently introduced trixbox Pro, a new offering created for resellers and IT professionals. trixbox Pro is a “hybrid-hosted” phone system, so the IP-PBX and application software is downloaded to a customer site and installed on a centralized PC. It then connects to the Fonality network where system health, availability, call quality and usage are constantly monitored. This free hosting service also allows users to take their work phone number with them and use a mobile device as a primary phone, or have calls ring through to a PC at home or any other remote location. The entire trixbox Pro user experience call be branded with any look and feel. All product logos, screen appearance and color schemes can be completely customized to match the brand of the reseller or end customer. trixbox Pro also comes in seven different localized versions, including US English, UK English, French, German, Italian, Portuguese and Spanish.

For more information or to register for FtOCC Technician Training at ITEXPO, go to http://www.tmcnet.com/voip/conference/west-07/w-07-trixbox-training.htm.