Fonality announces the general availability of Fonality trixbox Pro 5.2, a hybrid-hosted IP-PBX software solution designed for small and mid-size businesses. A hybrid-hosted solution combines the reliability of a premise-based VoIP system with the flexibility and costs savings of a hosted-cloud model. Users will experience increased productivity and lower total cost of ownership while leveraging advanced Unified Communications, contact center and VoIP calling features.

Fonality trixbox Pro 5.2, available only through certified Fonality resellers, is an open standard, software-based IP-PBX solution that can be delivered with most commercial servers and SIP phones. By leveraging a cloud-based, hybrid-hosted model for remote management capabilities, Fonality trixbox Pro 5.2 simplifies the ability to add new features and users.

Fonality trixbox Pro 5.2 delivers access to Fonality Heads Up Display, the award-winning UC dashboard that includes features like click-to-call, visual call parking, secure chat and real-time employee presence. A recent Webtorials“State-of-the-Market”report indicated that UC can help SMBs regain hours of lost employee productivity each day. The capabilities of Fonality trixbox Pro 5.2 combine to offer SMBs Fortune 500-caliber communications capabilities at a total cost of ownership typically 40 to 60 percent less than legacy IP-PBX providers. Advantages of Fonality trixbox Pro 5.2 include:

• User-Based System: A user’s physical location is irrelevant to the ability to have multiple numbers associated with a single user license and access Fonality’s “FindMe” features
• Multi-Site Unified Communication Features: Multiple Fonality HUD servers can be connected company-wide, regardless of location, to enable presence, secure chat, virtual conferencing and a unified contact center experience
• Advanced Call Processing: By leveraging multi-core and multi-threaded processing, users can experience even greater platform stability and a more responsive, faster operating system
• Proactive Monitoring: Fonality provides a diagnostic view of communications systems and allows administrators to analyze any device for recent calls to obtain metrics such as latency, jitter and packet loss, ensuring enterprise-grade voice quality of service