Edify Corp., a leading global supplier of voice and speech solutions, today announced the general availability of Edify Voice Interaction Platform, Release 9.5 with enhanced support for hardware- and software-based Voice over Internet Protocol (VoIP). This provides organizations with the flexibility to implement the VoIP solution that best fits and supports their needs to maximize their IT investment and reduce operation and maintenance costs.
VoIP can dramatically reduce costs by utilizing vast global IP-based network resources instead of traditional metered telephone environments. Because VoIP technologies also offer new opportunities to integrate voice, data and the web, contact centers can handle both self-service and agent-assisted calls more efficiently and effectively.
"VoIP is being adopted at an increasing rate throughout the enterprise. By using standards-based technologies from companies such as Intel, we're helping enterprises maximize the benefits of this technology," said Mitch Mandich, president and CEO of Edify. "Customers can now easily scale their voice solutions and reap the benefits from open standards -- driving down total cost of ownership and improving their bottom line."