Thing5 is leveraging Verizon Business' industry-leading VoIP and hosting services to offer voice and messaging services for hotel employees and guests. Under an agreement with Verizon Business, Thing5 is providing its hosted platform via a software-as-a-service model to approximately 1,300 hotels, covering more than 275,000 phones. Hospitality chains such as Extended Stay Hotels, La Quinta and the luxury boutique hotel collection LXR Luxury Resorts & Hotels outsource the provisioning, management and maintenance of voice and messaging platforms that serve corporate end-users and guests at each individual property.
With the SaaS model, applications such as voice mail, automatic call distribution, audio conferencing, faxing and instant messaging are hosted by a vendor rather than the customer, and delivered as managed IP services over the Web, helping to control setup and operational costs. Customers pay for the computing resources utilized, making the model highly attractive to the hospitality industry.