Junction Networks is broadening the range of its popular OnSIP hosted PBX service beyond voice, adding the unified communications features of instant messaging, presence, and phone status. All four components are presented to OnSIP end users through my.OnSIP, an IM-style interface available from a browser.
Through one window, my.OnSIP shows all users which contacts on their hosted PBX are "present," which are on the phone, and which are free to call with a click on their names. It lets users send calls only to those who can answer, avoiding voice mail and phone tag. And unlike consumer IM services that are often banned from the workplace as note-passing distractions, my.OnSIP's chat is limited to those on the hosted system, even though those coworkers and their extensions may be physically located at multiple sites on different continents or at temporary locations.